Returns and Exchanges

We want you to be completely satisfied with your purchase from smudgepotsexpress.com. If for any reason you are not satisfied with your purchase, you may return the product(s) to us for a refund or exchange, subject to the terms and conditions below.

 

Return Eligibility

We accept returns within 30 days from the date of purchase. To be eligible for a return, the product must be in its original packaging and in the same condition as when you received it. Please note that once a smudge pot has been used, it cannot be returned.

 

Manufacturer Defects

We stand behind the quality of our products and will cover any manufacturer defects. If you receive a defective product, please contact us within 30 days of purchase and we will provide instructions for returning the product to us. Once we receive the product and verify the defect, we will either replace the product or issue a refund.

 

Return Process

To initiate a return, please contact us at [Email Address] with your order number and reason for return. We will provide instructions for returning the product(s) to us. Please note that the customer is responsible for all shipping costs associated with the return, unless the return is due to a manufacturer defect. 

 

Refunds

Once we receive and inspect the returned product(s), we will issue a refund to your original payment method within 5 business days. Please note that the original shipping charges are non-refundable.

 

Contact Us

If you have any questions or concerns about our returns policy, please contact us at smudgepotsexpress.com